International Shipments Policy


----
Need to know in purchasing Overseas items.

We have built a very good relationship with our importers, exporters, wholesalers and agents all over the world. That's why we are able to supply hard to get models, at very competitive prices in store for you. So, please expect deliveries to be made in 30 to 40 calendar days. All items purchased from overseas are delivered to you directly from the manufacturer/wholesaler.

You can identify an overseas product marked with " *Shipped from overseas " below the item description and clearly stated on the respective product page itself.

Do I have to pay extra duties or taxes for Overseas Product?

No, our goal is to deliver a competitive pricing saving you up to 15-20% on regular items and almost 40-45% on sale items on the market price in a timely manner while striving for customer satisfaction. All Overseas products from Periwinkle Online are delivered at no additional cost on your side, since the stated price includes customs fees and import duties. However, in some cases additional customs charges will be collected by the shipping company upon delivery.

What should I be aware of when buying Overseas Product?

Kindly note the following:

  • The delivery release time is usually more than 5 working days from the source.
  • Returns due to customers change of mind are not allowed for these products.
  • Product manuals, instructions and safety warnings may not be in english.
  • The products and accompanying materials may not be designed in accordance with the Philippine specifications, labeling requirements and standards.
  • Products may not conform to Philippine voltage and other electrical standards (requiring use of an adapter or converter if appropriate).
  • Not all items purchased will be ship with documents, instruction manuals, stamped warranty cards (if there's any) may not be valid; manufacturer service options may not be available.
  • Actual product packaging and materials may contain more and/or different information than shown on our website. You should always read the labels, warnings and instructions provided with the product before using or consuming it and not solely rely on the information presented on our website.
  • Please note that in some cases additional costs or delays on custom clearance may occur during international trade. Import duties, taxes or other customs charges will be collected by the shipping company upon delivery.
  • In some cases, items destined for Philippine customers need to be collected personally in the local post office. You will know this once your local post office send you a Registry Notice to claim your parcel your self.
What happens within the promised delivery lead time?

Within the delivery time Periwinkle Online will provide the customer all available information on the status of the order. Once an order has been shipped the customer will not be able to cancel the order. Any cancellation post shipping shall be subject to our internal standard Returns Policy.