Our Privacy Policy was updated on 08 June 2022. We have revamped the Privacy Policy front and back so that from this date onwards, this Privacy Policy can provide privacy details on how we manage your personal information for Reli Light Cam Battery D1 software and services provided by Reli Technologies LLC.
Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.
This Privacy Policy sets out how Reli Technologies LLC. ("Reli", "we", "our" or "us") collect, use, disclose, process and protect any information that you give us when you use Reli Light Cam Battery D1 software and services. Should we ask you to provide certain information by which you can be identified when using Reli Light Cam Battery D1 software and services, it will only be used in accordance with this Privacy Policy and/or our terms and conditions for users.
The Privacy Policy is designed with you in mind, and it is important that you have a comprehensive understanding of our personal information collection and usage practices, as well as full confidence that ultimately, you have control of any personal information provided to Reli.
In this Privacy Policy, "personal information" means information that can be used to identify an individual, either from that information alone or from that information combined with other information Reli has access about that individual. Such personal information may include but not limit to the information you provide to us or upload, device information, etc.
By using Reli Light Cam Battery D1 software and services, you are deemed to have read, acknowledged and accepted all the provisions stated here in the Privacy Policy, including any changes we may make from time to time. In order to comply with applicable laws, including local data protection legislation, we will specifically seek prior explicit consent to the particular processing (e.g. automated individual decision-making) of special categories of personal data. We are committed to protecting the privacy, confidentiality and security of your personal information by complying with applicable laws, including your local data protection legislation. We are equally committed to ensuring that all our employees and agents uphold these obligations.
Ultimately, what we want is the best for all our users. Should you have any concerns with our data handling practice as summarized in this Privacy Policy, please contact our Data Protection Officer service@reliup.com to address your specific concerns. We will be happy to address them directly.
In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services to you. If you do not provide your personal information, we may not be able to provide you with our products or services.
We will only collect the information that is necessary for its specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes. We may collect the following types of information (which may or may not be personal information):
Account information: We will collect information related to your Reli Account(such as e-mail,phone number and etc.)and the Reli Accounts you share the device with.
Device-related information: We will collect information about the hardware, performance, status, etc. of your device, including device ID (DID), firmware version, days used, working time, turn-on times, the number of video recorded, device location (such as your house address), time zone, security code (if any) for viewing the device, as well as battery level, device setting update time, SD card usage.
Network information: We may collect your network information when your device is connecting to a network, including the current Wi-Fi connecting mode (such as LAN mode, remote mode), IP address, Wi-Fi signal intensity, intensity index of received Wi-Fi signal (i.e., RSSI), MAC address, as well as name (SSID) and password of the Wi-Fi network provided by you. Such information will be encrypted and stored in a secure server and will only be used for purposes you authorize.
Information about device settings: We may collect information about device settings, including charging light status, indicator light status,image settings,real-time footage settings, infrared night vision settings, on/off status of firmware auto update, on/off status of person detection,motion detection settings (on/off status of motion detection, detection period, detection range, delayed recording time, shooting interval, Max. recording duration) and push notification settings (push events and notification type),SD card status,AI settings(on/off status of facial recognition,bird detection,pet detection,vehicle detection,wild animals detection,package detection).
Information about live image: We may collect information about live image, including current image time, playback speed, image quality option and volume. In addition, you may snap a screenshot or record the live image and save on your phone.
Voice information: We may collect voice information, including your recorded voice replies and voice changing option.
Video recording information: We may collect information about videos triggered when someone appearing within the detection range of the camera and the motion detection function is enabled (i.e., video recording triggered by motion). We may also collect events which triggered video recording, such as when someone appears or an animal is detected.
Feedback: We will collect feedback, contact information and error log you provide.
Facial recognition information: When you fully understand face recognition feature and enable it, we may collect facial photos (provided by you or recognized by the system from videos), facial characteristics recognized from photos, facial notes you input and recognition results. If you do not provide us with such information, you will not be able to use the face recognition function normally, but it will not affect your usage of other functions. For such information, we will take strict security precautions, including irreversible transformation processing and encrypted storage to ensure the security of such data.
Other information: We may also collect other types of information which are not directly or indirectly linked to an individual and which is aggregated, anonymized or de-identified. For example, the device model and system version number of the user’s Reli device may be collected when using a particular service. Such information is collected in order to improve the services we provide to you.
Personal information is collected for providing services and / or products to you, and legal compliance on our part under applicable laws. You hereby consent that we may process and disclose personal information to our affiliated companies, Third Party Service Providers (defined below) for the purposes stated in this Privacy Policy.
We may use your personal information for the following purposes:
Providing, processing, maintaining, improving and developing our goods and/or services to you, including after-sales and customer support and for services on your device or through our websites.
Communicating with you about your device, service or any general queries, such as updates, customer inquiry support, information about our events, notices.
Here are more details on how we use your information (which may include personal information):
Pairing with device and synchronizing data: We will collect information about accounts, device and network to synchronize data, enable the device to accept plug-in instruction, and upload data to server (applicable to specific functions/services only).
To view live image: You can view the live image from time to time on your phone when the motion detection function is enabled. For this reason, we will collect information about current image time, playback speed, image quality option and volume. In addition, you can snap a screenshot or record the current live image. Live image screenshot/video recording will be saved on your phone instead of being uploaded to any server.
Video playback: You can view videos of various types in the software. Therefore, we will collect both videos recorded when motion is detected and events that trigger video recording, and save those encrypted videos in a secure server. The videos will be stored in the server for 72 hours, during which you can download, view or delete them. To do this, we will collect information related to your network.
Two-way talkback: You can view information about the live image in the software and talk with the visitor with two-way talkback function. We will not collect information about your conversation, unless you select to record current live image before/when using the two-way talkback. But under no circumstances will we try to read or identify your conversation. Besides, you can select to change your voice during conversation; voice changing will only be performed on your phone and will be deleted immediately after the conversation is done, without being uploaded to any server.
Motion detection: You can enable or disable the motion detection function. If enabled, video recording will be triggered when someone moves within the detection range of the camera. You can set the sensitivity (low-medium-high) away from the door or lingering duration (in seconds) in front of the door to trigger video recording; you can also set the starting and end time of detection, as well as the shooting interval, which can avoid interference from one same event. You can view the videos online on your phone. To do this, we will collect information about the detection sensitivity, detection period, delayed recording period and shooting interval you have set.
Collecting user feedback: The feedback you choose to provide is valuable for improvements to our services. In order to track your feedback, Reli may use the personal information you provide to contact you and to keep records.
Sending notices.:From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.
Face recognition: You can enable or disable the face recognition function. If the function is enabled, you can add a face (by providing a facial photo or adding one recognized directly from a video), add notes to a face and use face recognition. As a result, when a face is detected, the device can extract its facial characteristic values and compare the values with those of previously recognized faces, so as to identify whether the face is noted or not in the system. To do this, we will collect information about facial photos you provide, screenshot of faces from videos, facial characteristic values extracted from photos and face recognition results (whether the face is noted or not in the system). You can rest assured that such information is stored in a secure server and will only be used for the purposes you have authorized. We will ask for your permission again if we want to use such information for other purposes in the future.
We do not sell any personal information to third parties.
We may disclose your personal information on occasion to third parties (as described below) in order to provide the products or services that you have requested.
Disclosure may be made to Third Party Service Providers and affiliated companies listed in this section below. In each case described in this section, you can be assured that Reli will only share your personal information in accordance with your consent. Your consent to Reli will engage sub-processors for the processing of your personal information. You should know that when Reli shares your personal information with a Third Party Service Provider under any circumstance described in this section, Reli will contractually specify that the third party is subject to practices and obligations to comply with applicable local data protection laws. Reli will contractually ensure compliance by any Third Party Service Providers with the privacy standards that apply to them in your home jurisdiction.
In order to conduct business operations smoothly in providing you with the full capabilities of our products and services, we may disclose your personal information from time to time to other Reli affiliated companies, or our third party service providers which are our mailing houses, delivery service providers, telecommunications companies, data centers, data storage facilities, customer service providers, advertising and marketing service providers, and Reli’s representatives. Such Third Party Service Providers would be processing your personal information on Reli’s behalf or for one or more of the purposes listed above. If you no longer wish to allow us to share this information, please contact us at service@reliup.com.
Reli may disclose your personal information without further consent when required under applicable law.
We may share anonymized information and statistics in aggregate form with third parties for business purposes, for example with advertisers on our website, we may share them trends about the general use of our services, such as the number of customers in certain demographic groups who purchased certain products or who carried out certain transactions.
For the avoidance of doubt, Reli may collect, use or disclose your personal information without your consent if it is and only to the extent it is allowed explicitly under local data protection laws. Such disclosure may be brought about by the necessity to protect our rights, ensure the safety of you and other people, and comply with the requirements of the local government to facilitate the investigations of illegal activities.
We are committed to ensuring that your personal information is secure. In order to prevent unauthorized access, disclosure or other similar risks, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect from your using of Reli products and services and on Reli websites. We will use all reasonable efforts to safeguard your personal information.
For example, when you access your Reli Account, you can choose to use our two-step verification process for better security. When you send or receive data from your Reli device to our servers, we make sure they are encrypted using Secure Sockets Layer ("SSL") and other algorithms.
All your personal information is stored on secure servers that are protected in controlled facilities. We classify your data based on importance and sensitivity, and ensure that your personal information has the highest security level. We make sure that our employees and Third Party Service Providers who access the information to help provide you with our products and services are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet such obligations. We have special access controls for cloud based data storage as well. All in all, we regularly review our information collection, storage and processing practices, including physical security measures, to guard against any unauthorized access and use.
We will take all practicable steps to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure, and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
You can play your part in safeguarding your personal information by not disclosing your login password or account information to anybody unless such person is duly authorized by you. Whenever you log in as a Reli Account user on Reli websites, particularly on somebody else's computer or on public Internet terminals, you should always log out at the end of your session.
Reli cannot be held responsible for lapses in security caused by third party accesses to your personal information as a result of your failure to keep your personal information private. Notwithstanding the foregoing, you must notify us immediately if there is any unauthorized use of your account by any other Internet user or any other breach of security.
Your assistance will help us protect the privacy of your personal information.
Personal information will be held for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws. We shall cease to retain personal information, or remove the means by which the personal information can be associated with particular individuals, as soon as it is reasonable to assume that the purpose for which that personal information was collected is no longer being served by retention of the personal information. If further processing is for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes according to the applicable laws, the data can be further retained by Reli even if the further processing is incompatible with original purposes.
All the personal information on the device will be erased when you reset your device to factory default settings. To implement a hard-reset function, you can press and hold the ON/OFF button on the side of the device until you hear a prompt of "Reset successfully" . Beware that hard-reset can’t be undo, so you have to make sure that you don’t need the information any more.
Our applications may need access to certain features on your device such as Wi-Fi network status. This information is used to allow the applications to run on your device and allow you to interact with the applications. At any time you may revoke your permissions by turning these off at the device level or contacting us at service@reliup.com.
Reli recognizes that privacy concerns differ from person to person. Therefore, we provide examples of ways Reli makes available for you to choose to restrict the collection, use, disclosure or processing of your personal information and control your privacy settings:
Add/delete the device;
Log in and out of the Reli Account;
Go to "Settings - Battery Saving Mode-Motion detection" to enable or disable motion detection;
Go to "Camera Settings - Notification Settings" to manage notification push;
If you have previously agreed to us using your personal information for the above mentioned purposes, you may change your mind at any time by writing or submitting a request to service@reliup.com.
You have the right to request access to and/or correction of any other personal information that we hold about you. When you update your personal information, you will be asked to verify your identity before we proceed with your request. Once we obtain sufficient information to accommodate your request for access to or correction of your personal information, we shall proceed to respond to your request within any time frame set out under your applicable data protection laws.
A copy of your personal data collected and processed by us will be provided to you upon your request free of charge. For any extra request of the same information, we may charge a reasonable fee based on actual administrative costs according to the applicable laws.
If you would like to request access to your personal data held by us or if you believe any information we are holding on you is incorrect or incomplete, please submit a request to service@reliup.com.
You may withdraw your consent for the collection, use and/or disclosure of your personal information in our possession or control by submitting a request to service@reliup.com. In the software, you could also go to "Account > Settings > Privacy" to revoke authorization. We will process your request within a reasonable time from when the request was made, and thereafter not collect, use and/or disclose your personal information as per your request.
Please recognize that your withdrawal of consent could result in certain legal consequences. Depending on the extent of your withdrawal of consent for us to process your personal information, it may mean that you will not be able to enjoy Reli Light Cam Battery D1 software and services.
To the extent that we may need to transfer personal information outside of your jurisdiction, whether to our affiliated companies (which are in the communications, social media, information technology, and cloud businesses) or Third Party Service Providers, we shall do so in accordance with the applicable laws. In particular, we will ensure that all transfers will be in accordance with requirements under your applicable local data protection laws by putting in place appropriate safeguards. You will have the right to be informed of the appropriate safeguards taken by Reli for this transfer of your personal information
Reli may use overseas facilities operated and controlled by Reli to process or back up your personal information. Currently, Reli has data centers in China, United States, Singapore, India, Russia and Germany. These overseas jurisdictions may or may not have in place data protection laws which are substantially similar to that in your home jurisdiction. We may transfer to and store your personal information at our overseas facilities. However, this does not change any of our commitments to safeguard your personal information in accordance with this Privacy Policy.
We consider it the responsibility of parents to monitor their children’s use of our products and services. Nevertheless, it is our policy not to require personal information from minors or offer to send any promotional materials to persons in that category.
Reli does not seek or intend to seek to receive any personal information from minors. Should a parent or guardian have reasons to believe that a minor has provided Reli with personal information without their prior consent, please contact us to ensure that the personal information is removed and the minor unsubscribes from any of the applicable Reli services.
If you have agreed to our applicable User Agreements, in the event of inconsistency between such User Agreements and this Privacy Policy, such User Agreements shall prevail.
We keep our Privacy Policy under regular review and may update this privacy policy to reflect changes to our information practices. If we make material changes to our Privacy Policy, we will notify you by email (sent to the e-mail address specified in your account) or post the changes on all the Reli websites or through our software, so that you may be aware of the information we collect and how we use it. Such changes to our Privacy Policy shall apply from the effective date as set out in the notice or on the website. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of products and services on the websites, mobile phones and/or any other device will be taken as acceptance of the updated Privacy Policy. We will seek your fresh consent before we collect more personal information from you or when we wish to use or disclose your personal information for new purposes.
Our Privacy Policy does not apply to products and services offered by a third party. Reli products and services may include third parties’ products, services and links to third parties’ websites. When you use such products or services, they may collect your information too. For this reason, we strongly suggest that you read the third party’s privacy policy as you have taken time to read ours. We are not responsible for and cannot control how third parties use personal information which they collect from you. Our Privacy Policy does not apply to other sites linked from our services.
If you have any comments or questions about this Privacy Policy or any questions relating to Reli's collection,use or disclosure of your personal information,please contact us via service@reliup.com or at the address below. When we receive privacy or personal information requests about accessing or downloading personal information, we have a professional team to solve your problems. If your question itself involves a significant issue, we may ask you for more information.
Reli Technologies LLC.
919 N Market St Suite 950, Wilmington, DE 19801,United States
Email: service@reliup.com
Thank you for taking the time to read our Privacy Policy!